Data category
Customer Support & CRM Data
Support tickets with resolutions, won/lost CRM reasons, incident postmortems and code-review threads.
Why it matters for AI
Measured, judged, resolved.
A resolved ticket is a worked example: a problem described in the customer's words, the steps taken and a confirmed fix. Customer names, contact details and credentials are removed, and only records the company is entitled to license are considered.
Typical data
- Support tickets & resolutions
- Satisfaction scores
- CRM won/lost reasons
- Incident reports & postmortems
- Issues linked to code changes
- Code-review comments
- Project plans vs delivery
- Decision summaries
Representative workflow
Illustrative
- 01Customer issue
- 02Ticket
- 03Triage
- 04Investigation
- 05Resolution or fix
- 06Customer confirmation
- 07Satisfaction score
Who typically holds it
- Software and SaaS companies
- Customer-support operations
- Sales teams with long CRM histories
- IT service providers
Potential AI applications
- Support agents and copilots
- Coding and code-review assistants
- Sales forecasting
- Agent evaluation on resolved tickets
Trust & compliance
Data licensing without losing control.
Your data stays yours until you decide otherwise. We assess before anything is shared, and we treat rights and privacy as conditions of a transaction — not afterthoughts.
No raw data for an initial evaluation
Nothing moves without authorization
Ownership is not the same as licensing rights
Specialist review where it is needed
Own valuable data?
Check your data's licensing potential.
A confidential, no-raw-data assessment of your company's records — from lab results and production logs to cases, claims and transactions.
Or take the partner questionnaireBuilding AI?
You specify it. We source it.
Tell us the proprietary data your model needs — domain, structure, modalities and rights. We approach the organizations that produce it.